Shipping policy

Shipping Policy

Effective Date: 22 July 2026

Thank you for shopping with the Kids-Can Hope Store.

Every purchase helps support the Kids-Can Cancer Foundation in providing hope, practical assistance, and care to children and families affected by childhood cancer.

Please read our Shipping Policy below for information regarding order processing and delivery.

1. Order Processing

Once your order has been placed and payment has been successfully received, we will begin preparing your order.

Processing Times

  • In-stock items: 2–5 business days

  • Print-on-demand or made-to-order items: 5–10 business days

  • Pre-order items: Processing times will be indicated on the product page.

Orders are processed Monday to Friday, excluding weekends and public holidays.

2. Shipping Within South Africa

We currently ship only within South Africa.

Standard Shipping Fee

  • Flat Rate: R120.00 per order

Estimated delivery times:

  • Major Cities: 2–5 business days

  • Regional Areas: 3–7 business days

  • Remote Areas: 5–10 business days

Delivery times are estimates and may vary depending on your location and courier schedules.

3. International Shipping

At this time, the Kids-Can Hope Store does not offer international shipping.

We hope to make our products available internationally in the future. Any updates will be announced on our website and social media platforms.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information (where available).

Tracking updates are provided directly by the courier.

5. Delivery Delays

While we strive to deliver your order as quickly as possible, delays may occasionally occur due to circumstances beyond our control, including:

  • Weather conditions

  • Public holidays

  • High courier volumes

  • Operational delays

  • Other unforeseen events

We appreciate your patience and understanding should any delays occur.

6. Shipping Address

Please ensure that your shipping address and contact details are correct before completing your purchase.

The Kids-Can Hope Store cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

If a parcel is returned to us because of an incorrect address, additional shipping charges may apply before the order can be resent.

7. Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please notify us within 7 days of the delivery date.

Please include:

  • Your order number

  • A description of the issue

  • Photographs of any damaged packaging or products (if applicable)

We will work with the courier to investigate and resolve the matter as quickly as possible.

8. Multiple Shipments

If your order contains multiple products, they may occasionally be shipped separately depending on stock availability.

Where applicable, separate tracking details will be provided.

9. Delivery Acceptance

Ownership and responsibility for your order pass to you once it has been delivered to the shipping address provided during checkout.

Please inspect your order upon arrival and contact us immediately if there are any issues.

10. Contact Us

If you have any questions about shipping, delivery, or your order, please contact us using the contact details available on the Kids-Can Hope Store website.

Thank You

Thank you for supporting the Kids-Can Hope Store.

Every purchase helps the Kids-Can Cancer Foundation provide hope, practical support, and compassionate care to children and families facing childhood cancer. Your support truly makes a difference.