Terms of service

Terms of Service

Effective Date: 22 July 2026

Welcome to the Kids-Can Hope Store. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our online store. By accessing our website, browsing our store, or placing an order, you agree to be bound by these Terms.

If you do not agree to these Terms, please refrain from using our website.

1. About Us

The Kids-Can Hope Store is the official online store of the Kids-Can Cancer Foundation, a registered South African Non-Profit Organisation (NPO). Our mission is to support children and families affected by childhood cancer through practical assistance, emotional support, and hope during one of life's most difficult journeys.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have the consent of a parent or legal guardian.

  • The information you provide is accurate, complete, and up to date.

  • You will use this website only for lawful purposes.

3. Products

We strive to ensure that all product descriptions, images, prices, and availability are accurate.

However:

  • Product colours may vary slightly depending on your device or monitor.

  • Images are provided for illustrative purposes.

  • Products may occasionally vary slightly from their images.

  • We reserve the right to discontinue or modify any product without prior notice.

4. Pricing

All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.

Prices are subject to change without prior notice.

Shipping costs, where applicable, will be calculated during checkout before payment is completed.

International customers may be responsible for customs duties, import taxes, VAT, or other charges imposed by their country's customs authorities.

5. Orders

Once an order has been placed, you will receive an order confirmation email.

An order confirmation does not constitute acceptance of your order.

We reserve the right to:

  • Refuse or cancel any order.

  • Limit quantities purchased.

  • Cancel orders due to pricing errors.

  • Cancel suspected fraudulent transactions.

  • Cancel orders where products are no longer available.

Should an order be cancelled after payment has been received, a full refund will be processed.

6. Payment

Payments are processed securely through our authorised payment providers.

The Kids-Can Hope Store does not store your credit card or banking details.

Orders will only be processed once payment has been successfully received.

7. Shipping & Delivery

We work with trusted courier partners to deliver your orders safely.

Delivery estimates are provided as a guide only and may be affected by:

  • Public holidays

  • Weather conditions

  • Courier delays

  • Customs clearance (international orders)

  • Other unforeseen circumstances

We cannot be held responsible for delays caused by third-party courier companies.

Risk in the goods passes to you upon successful delivery to the address supplied during checkout.

8. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Please read this policy before placing your order.

9. Intellectual Property

Unless otherwise stated, all content on this website is the property of the Kids-Can Hope Store and/or the Kids-Can Cancer Foundation.

This includes:

  • Logos

  • Product designs

  • Artwork

  • Photographs

  • Videos

  • Text

  • Graphics

  • Branding

  • Website design

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

10. Supporting the Kids-Can Cancer Foundation

The Kids-Can Hope Store exists to generate sustainable funding for the charitable work of the Kids-Can Cancer Foundation.

Every purchase you make helps us continue supporting children and families affected by childhood cancer.

The proceeds generated through the Kids-Can Hope Store are used to support the Foundation's charitable programmes, including but not limited to:

  • Transport to and from hospitals and treatment centres.

  • Nutritional support and emergency groceries.

  • Care packs for children undergoing treatment.

  • Emergency financial assistance where possible.

  • Home improvement projects for families living in unsafe conditions.

  • Trauma and bereavement counselling.

  • Educational and awareness initiatives.

  • Childhood cancer advocacy.

  • Medical support projects.

  • Community outreach programmes.

  • Other charitable initiatives that directly benefit children and families facing childhood cancer.

Your purchase is far more than just a transaction—it is an investment in hope. Every order enables us to continue standing beside courageous young fighters and their families throughout their cancer journey.

11. Limitation of Liability

To the fullest extent permitted by South African law, the Kids-Can Hope Store shall not be liable for:

  • Indirect or consequential damages.

  • Loss of profits.

  • Loss of income.

  • Loss resulting from delayed deliveries.

  • Website interruptions.

  • Technical failures beyond our reasonable control.

Our liability shall not exceed the purchase price of the product concerned.

Nothing in these Terms limits any rights you may have under applicable consumer protection legislation.

12. Privacy

Your personal information is collected, processed, and protected in accordance with our Privacy Policy and the Protection of Personal Information Act (POPIA).

We are committed to protecting your privacy and handling your personal information responsibly.

13. Acceptable Use

When using our website, you agree not to:

  • Commit fraud.

  • Provide false information.

  • Attempt to gain unauthorised access to our systems.

  • Upload malicious software.

  • Interfere with the operation of the website.

  • Violate any applicable laws.

  • Infringe upon the rights of others.

14. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes shall be subject to the jurisdiction of the South African courts.

15. Changes to These Terms

We reserve the right to update or amend these Terms at any time.

Changes become effective immediately upon publication on this website.

Your continued use of the website constitutes acceptance of any revised Terms.

16. Contact Us

If you have any questions regarding these Terms of Service, our products, or your order, please contact us through the contact details available on the Kids-Can Hope Store website.

Thank You

Thank you for supporting the Kids-Can Hope Store.

Every purchase you make helps the Kids-Can Cancer Foundation provide hope, practical support, and compassionate care to children and families facing childhood cancer. Together, we are making a meaningful difference—one order, one family, and one child at a time.